Returns
Products may be returned within 30 days from the date that they were received. The charges for returns will be the shipping costs (both for delivery and return shipping), and any fees related to handling payments by the bank, Paypal or courier service (e.g. for the "cash on delivery" option). The refund will be made within 30 days from the day we will receive the products and the invoice.
Shipping and packaging costs are covered by us only if a return is necessary due to our mistake or fault. In any other case the return shipping of products at our headquarters remains your responsibility and at your expense. Before returning the product you should always contact us via e-mail or phone for details of the refund.
Important: Returns are accepted and refunded only if the products are in the same good condition as when received, they are unsealed, their packaging and content is in its original condition, and the products have not been used. It is also required to return the original order invoice.
For more information please contact us through:
email: kite@kitemed.com
Telephone: +357 99588642 MON-FRI 09:00-19:00